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Privacy Policy

Last updated: March 11, 2026

CloudBeem (a brand of POISE), registered in Sweden, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

1. Data Controller

The data controller for the processing of your personal data is:

POISE
c/o POISE
Brunnsgatan 9
SE-17268, Sweden
Email: info@cloudbeem.com

2. What Data We Collect

We collect the following categories of personal data:

  • Account information: Name, email address, postal address, phone number when you register for our services.
  • Domain registration data: Information required by ICANN and domain registries for domain registration (registrant name, address, email, phone).
  • Payment information: Billing details processed through our secure payment gateway. We do not store full credit card numbers.
  • Technical data: IP address, browser type, and access logs for security and service operation purposes.
  • Service usage data: Domain search queries are logged with anonymised (hashed) IP addresses to improve our services and prevent abuse. Search logs are retained for 12 months.
  • Communication data: Messages and support tickets you send to us.

3. How We Use Your Data

We process your personal data for the following purposes:

  • To provide and manage your domain registration and hosting services.
  • To process payments and send invoices.
  • To respond to support requests and communicate about your services.
  • To comply with legal obligations, including domain registration requirements.
  • To ensure the security and integrity of our services.

4. Legal Basis for Processing

We process your personal data based on:

  • Contract performance: Processing necessary to provide the services you have purchased.
  • Legal obligation: Processing required by law, such as ICANN domain registration rules.
  • Legitimate interest: Processing necessary for security, fraud prevention, and service improvement.
  • Consent: Where applicable, for optional communications or marketing.

5. Data Storage and Location

All personal data is stored on servers located within the European Union. We do not transfer your personal data to countries outside the EU/EEA. We use exclusively European infrastructure and service providers to ensure your data remains protected under EU data protection law.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

  • Account data: For the duration of your account and up to 12 months after account closure.
  • Domain registration data: As required by ICANN and registry policies.
  • Invoicing and payment data: As required by Swedish accounting law (currently 7 years).
  • Support tickets: Up to 24 months after resolution.
  • Server logs: Up to 90 days.

7. Data Sharing

We may share your data with:

  • Domain registries and ICANN: As required for domain registration.
  • Payment processors: To process your payments securely.
  • Law enforcement: Only when required by Swedish or EU law, with a valid legal order.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

8. Your Rights

Under the GDPR, you have the following rights:

  • Right of access: Request a copy of your personal data.
  • Right to rectification: Request correction of inaccurate data.
  • Right to erasure: Request deletion of your data (subject to legal obligations).
  • Right to restriction: Request limitation of processing.
  • Right to data portability: Receive your data in a machine-readable format.
  • Right to object: Object to processing based on legitimate interest.
  • Right to withdraw consent: Where processing is based on consent.

To exercise any of these rights, please contact us at info@cloudbeem.com.

9. Cookies and Tracking

This website uses only essential session cookies required for the website to function (login sessions, CSRF protection, captcha validation). We do not use any tracking cookies, analytics services, or third-party advertising cookies.

10. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular security assessments.

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) at www.imy.se.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.